Who we are
Our website address is: https://renatelfarms.com.
At Renatel farms, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information Collection
We collect:
- Personal information (name, email, phone number) when you create an account or place an order.
- Payment information (payment method, billing address) for transactions.
- Website usage data (browser type, IP address) for analytics.
Information Use
We use collected information for:
- Processing orders and deliveries.
- Communicating with you.
- Improving website experience.
- Marketing purposes (with your consent).
Information Sharing
We do not share your personal information with third parties, except:
- Payment processors.
- Delivery services.
- As required by law.
Security
We implement reasonable security measures to protect your information.
Your Rights
You have the right to:
- Access and update your information.
- Opt-out of marketing communications.
- Request information deletion.
Changes
We reserve the right to update this Privacy Policy.
Return Policy
At Renatel Farms, we strive for customer satisfaction. This Return Policy outlines procedures for returns and refunds.
Eligibility
Returns are accepted within 2 days of delivery.
Return Conditions
Products must be:
- Unused.
- In original packaging.
- In good condition.
Refund Process
- Contact us via renatelfarms@gmail.com or 02440227272. Provide order number and reason for return.
- Receive return instructions.
Refund Timeline
Refunds will be processed within 5-7 business days.
Exceptions
No returns or refunds for:
- Custom orders.
- Live animals (poultry chicks, aquatic fishes).
Contact
For return inquiries, contact renatelfarms@gmail.com or 0244022727.